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FAQs

Q: What is a recycled cartridge or toner?

A: A recycled inkjet or toner cartridge that has been comprehensively cleaned, conditioned and refilled for use again. It is the ecologically friendly solution that you can depend on to perform as well and last every bit as long as the original.

Q: Why do recycled cartridges cost so much less?

A: Frankly, we do not completely know the answer. Printer prices have become so cheap we suppose that, like the razor manufacturers, printer manufacturers make their profits from consumables. Most of us spend more within the first few months on consumables, than on the initial cost of the printer. A quick check on our testimonial section will convince you that even though recycled consumables can save you up to 80% of the cost of original cartridges they are every bit as good.

Q: Do they last as long as the originals?

A: Yes. In many cases longer as our manufacturers fill all our inkjet and toner cartridges to the maximum level possible, consistent with good performance, whereas some manufacturers deliberately partially fill their cartridges, especially those included with the printer, as a matter of course.

Q: What guarantee do I get?

A: We provide a full twelve month warranty and "no quibble" money back guarantee, unlike some of our less established competitors.

Q: What happens if I'm not happy with your products? Or have problems?

A: Our product support team is available during office hours on a non-premium rate telephone line to help you. In the unlikely even of a flawed product we will replace it.

Q: I'm nervous about giving you my credit or debit card details.

A: Quite right. That's why we don't want the responsibility of holding them. All credit and debit card transactions are undertaken through SagePay, one of the largest and most respected credit card processing companies, using the most advanced encryption technologies to ensure absolute confidentiality.

Q: Why has my order been split into several small parcels?

A: This permits us to use special packaging that has been specially designed to fit through your letterbox, minimising any inconvenience of having to be in to receive your goods. If you have only received part of your order please allow a day or two for the rest of your order to arrive.

Q: Will you pass my information and details to other companies?

A: Absolutely not. We hate spam as much as you and guarantee we will never pass your details to any other organisation.

Q: I don't like dealing with new companies, who may not be there tomorrow. Are you one of them?

A: No. We are an established firm with over 200,000 satisfied clients. We have turned over in excess of £10m and are part of a group that serves more than 450,000 clients across the UK and Europe.

Q: Will buying recycled cartridges affect the warranty on my printer?

A: The answer should be no, and the Office of Fair Trading has written to printer manufacturers making this clear. In the unlikely event that a cartridge of ours did damage your printer, we would of course replace that printer.

Q: Why do you offer the same product for more than one printer or manufacturer model?

A: There are far more printer models, than there are manufacturers of the printer engine. Many motor cars share the same platform and parts, so too many different printers will have the same the engine and require the same inkjet or toner cartridge.

Q: Why are your products less expensive than many other similar recycled products?

A: The answer, very simply, economies of scale. We buy more than 2,000,000 printer products per annum and can demand from the manufacturers not only the highest quality, but also the best prices. We pass this benefit on to you. Many of our inkjet and toner products are sold under different labels by the largest high street and business catalogue organisations.

Q: Can my school or business take advantage of your products and prices?

A: Yes. Just email either education@ijtdirect.co.uk or corporatesales@ijtdirect.co.uk and we will do the rest.

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