Terms and Conditions
By submitting an order, you are accepting the Terms and Conditions of the www.cartex.co.uk web site. Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference. You may find it helpful to print a copy for information.
a. When you register with the Cartex web site, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
b. If any of your details change, such as your credit card billing address, you must inform IJT Direct Limited as soon as possible. You may update your details by signing into your account on the Cartex web site and updating the relevant section.
Please review our terms and conditions fully before purchasing goods from IJT Direct Limited. The following Terms and Conditions in no way affect either your Legal Rights or protection that you may be given by your credit card company.
If you place an order it indicates that you accept these Terms and Conditions. If you do not agree with them do not proceed further with your order and let us know your concerns via the Contact Us link and we will of course respond. We reserve the right, where necessary, to make changes to this website and to change our Terms and Conditions at any time.
Should a product be unavailable we will contact you before substituting alternative goods. You have no obligation to accept them and if they do not prove satisfactory you do not have to bare the cost of returning them.
Making a Contract With Us
When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order. Once we have checked the price and availability of the goods, we will email you again to confirm that we accept your order and that a contract has been made between us. We will not take payment until we have accepted your order. In the unlikely event that goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an email confirming acceptance of your order and there will be no contract between us.
Copyrights and Trademarks
This website, the IJT logo and IJT Direct logo is owned by IJT Direct Limited, and use of the IJT name without permission is strictly prohibited. Printer manufacturer trademarks are owned by their respective companies and used on this website either to sell their own products ('original' product) or for clarification purposes.
Use of Site
All text, graphics and photos published on this site are copyrighted and may not be used, reproduced or displayed without permission.
The vast majority of orders will ship on the same or next working day. In the rare event that a product is not immediately available, you will be contacted via email or telephone and asked if you want to keep the order live. IJT Direct Limited reserves the right to refuse orders for any reason and to return immediately any monies taken by credit card or other means.
Orders are shipped from our premises at:
Unit 1 Polham Lane Industrial Estate
We make every effort to clearly and fairly identify our products on our website and in any other promotional material. Price comparisons and other product information are collected from manufacturers’ specifications and advertised prices.
The following terms may be found on our site:
Original Inkjet or Toner Cartridges are those marketed by the original printer manufacturer and purchased by us, through the manufacturers’ established distribution channel.
Recycled inkjets and toners are original manufacturer inkjet cartridges or toners that have been cleaned, conditioned and refilled to the highest standard. They can be expected to match the performance and quality of the original product.
Compatible Inkjets are produced by third party manufacturers as a viable alternative to the manufacturer original.
Retention of Title
IJT Direct Limited retains title to all goods supplied until such time as they have been fully paid for.
All ownership, title and risk of loss and/or damage in the goods purchased shall pass to you at the point and time at which the goods are allocated and/or charged to your card or account. The sale takes place in Jersey and is concluded in Jersey.
Product Grading Information
Brand new unused product. Includes surplus, aged and unopened return stock. Sold with a 12 month manufacturer warranty. In original packaging.
Open boxed returns/cancellations/surplus stocks in Good As New condition. Sold with a manufacturer warranty or a minimum 6 month RTB warranty. Shipped in retail or plain box. Check individual items for additional specifications or special conditions.
Refurbished / Grade A1
Thoroughly tested and inspected. Products may show minor cosmetic marks and signs of use, including small scratches or wear marks on keyboards/screens/touchpads. Sold boxed with mains adapter/charger and a minimum 3 month RTB warranty. No defect will effect item use/performance. Check individual items for additional specifications or special conditions.
Refurbished / Grade A2
Thoroughly tested and inspected. Products may show medium cosmetic marks and signs of use, including medium scratches or wear marks on keyboards/screens/touchpads or minor cosmetic damage. Sold with mains adapter/charger and a 3 month RTB warranty. No defect will effect item use/performance. Check individual items for additional specifications or special conditions.
All items are thoroughly tested. Products are pre-owned. They may have visible marks or scratches but none that effect the functionality of the item. All items are sold with a 30 day RTB warranty.
No goods purchased by a third party, under "trade terms" i.e. with the express intention for the provision of resale of goods, purchased in quantity, will be accepted for return.
Consumer Protection (Distance Selling) Regulations 2000
You can cancel your contract at anytime up to seven working days after the day of delivery .To do this please contact Customer Services (details on Contact Us page) and obtain a returns number. To cancel within this period you will be responsible for the cost of returning the goods to us. Please ensure that you include all the packaging with the goods. You are responsible for taking reasonable care of these goods. If you cancel your order during this period we will refund the full cost of the item within 14 days. You do not have to give any reason for this cancellation but a brief explanation will help us improve the service we offer customers in the future.
Damage in TransitIf you take delivery of an IJT Direct Limited product and the contents appear to be damaged in transit you must notify us within 24 hours of receiving it and obtain a returns number. We will replace the item on receipt at our premises. See our Contact Us page for contact details and please note your Account Reference shown on the delivery note.
Defective or Mis-described ProductIf the product you consider to be defective is an "original" product, that is to say manufactured by the printer manufacturer you should first contact the manufacturer direct. See their website. Many printer manufacturers require direct contact from end users in respect of faulty product and will take the appropriate action. We of course accept that your contract is with us so please contact us in addition to the manufacturer.
If you consider that you have a defective 'compatible' product please contact customer service (details on contact us page) and you will be contact within two working days. If we cannot resolve the issue, you will be given a returns number and the product replaced.
Incorrect ProductDo remember that many inkjet and toner cartridges serve a number of different printers using the same engine and that your product may not be listed on the box. Check on this website one of the products listed on the box and see if it uses the same IJT code product as your printer, if it does, you can use the product with confidence.
If you still believe that you have received an incorrect product, contact customer services (details on contact us page) and you will be contacted within two working days.
Warranty and Returns Policy
In addition to our 7 day cooling off period;All goods are sold with a warranty (see the section above for our Returns Policy).
If you are returning unwanted products they may be returned for a full refund. Contact customer services (see the contact us page) to be issued with a returns number. Please note that in order to return goods for refund only one of each product ordered may have been opened. The remainder must be returned in their original packaging, in merchantable condition together with the opened products.
Our returns policy does not affect your legal rights; for example, if your goods are faulty or incorrect.
Shipping, Handling, Customs and VAT
The prices payable for goods as set out in the web site are inclusive of VAT and shipping/handling costs.
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import VAT, duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that IJT Direct has no control over additional charges in relation to customs clearance. IJT Direct Limited recommend that you check with your local customs officials or post office for more information regarding importation taxes / duties that may be applicable to your on-line order. You will be the importer of the goods and responsible for any import VAT and duty that may be borne. In addition, any charges for import clearance will be borne by you, the customer.
Any delivery discrepancy must be notified to the Seller within 24 hours of receipt of goods. Goods delivered damaged should be signed for accordingly and the Seller notified in writing within 24 hours. Please retain all damaged goods and packaging. Invoice queries must be notified within 14 days of invoice.
Anti Spam Policy
For further information on our Anti Spam Policy please click here